Supporting Reading Achievement for All Students.
“I think, as the parent of a child in the program, that it’s a great tool. It improves their reading and it builds self-esteem and confidence in everything they do because they can read and understand things a lot better than they did before. I’ve seen it firsthand.”
– Homeschool Parent
Recent Awards & Accomplishments
Problem:
I have Windows 2003 Server software on a campus network. The clients are Windows 2000. I would like to set up a second backup server that shares the DataRead data with the main server. Is it possible to do that without going into a RAID setup? Can I do it with a simple share?
Solution:
Unfortunately, you cannot have two Academy of Reading servers using the same database. CodeBase Database Server (Academy service) does not allow another connection once it connects to a database. It locks that folder and will not allow another CodeBase Database Server connection.
Problem:
I am currently running a Windows Server 2003 domain with Windows 2000 and Windows XP Professional on the desktops. I am deploying a Terminal Services solution for the lab environments. I would like to run the client software on the Terminal Services servers (Standard Server 2003) and the Passport server software on another Windows 2000/2003 server.
Solution:
We do not support Windows Terminal Services as a way of running Passport Learning software. We have done some pilots in the past and found that the performance was unacceptable. One of the major problems was that Windows Terminal Services did not handle streaming media very well.
Problem:
Is it okay to use Windows XP Home, instead of Windows XP Professional, on a client in a Windows 2000 Server setup?
Solution:
The Center version is not certified for Windows XP Home.
Problem:
AOR kicks me out of the software on a client after I click the Refresh button.
Solution:
The file was probably corrupt. When AOR is opened, it will rebuild the file.
Problem:
How do I import student files from another Center?
Solution:
Perform the following steps on a client.
Problem:
How do I create a Power User on Windows XP Professional?
Solution:
Note: Perform this procedure on each client PC using the AOR software.
Problem:
A user tries to enter the rooms available to him in the Academy and gets the following message: “Parameter file not found.”
Solution:
Due to the security settings on workstations that come with Windows 2000 Professional or Windows XP Professional, the user logged on to that workstation does not have the proper permissions on that particular workstation.
There are two ways to solve this problem:
Note: An Internet filter or security software could be blocking the flow of files. If you are using Windows XP Professional SP2, the firewall could be blocking the Reading software. Go into the Windows Firewall and make Port 23166 an exception.
Note: The Home version may also have this problem or may freeze. It is a rights access issue on the PC with Windows XP Professional. You may have to log in as Administrator instead of Power User.
Problem:
I hear poor audio or no audio, or the PC freezes.
Solution:
Additional Information:
Find out more about QuickTime Player.
Also check the following:
Note: For the Home version it should say NO.
Note: AMD Duron chips with only 100 MHz bus speed may not provide enough processing power. They are like the Intel Celeron chips.
Problem:
The software opens in a network environment with the message “Retrieving user information.” A bar goes across the screen to about 75% and stops.
Solution:
Problem:
The “Cannot access Training tables” error appears.
Solution:
Run Data Maintenance. If that does not resolve the issue, send the database to Passport Learning to fix.
Problem:
I cannot delete a folder under the Passport Learning directory in Windows Explorer.
Solution:
Problem:
I cannot see the Exit button on the Reading software. The screen is too big.
Solution:
Problem:
I noticed that when I log in with the Instructor status, I cannot see any groups or students in the Analysis room when I go into the Report button. The other analyses are available. Why is the software set up that way?
Solution:
The reason this is happening is that the instructor account you are logging in under did not create any of the classes in that database. In the software, only the person who creates the class can see the class within the group setup and analysis area. So if you log in as that instructor and create a new group, you will see it in the analysis room. It is just the way our program works.
Problem:
The client cannot connect to the server.
Solution:
Problem:
The client starts and then shuts down. I click on the Academy of Reading icon and the intro screen appears. After the registration screen blips up, the program shuts down and the screen shows only the desktop.
Solution:
The sound card or the sound configuration is faulty. The program wants to use the sound at the beginning of the opening. When it cannot, it shuts down.
Problem:
When attempting to launch the Academy of Reading, I receive the following message: “Cannot access the following tables…” or “Cannot access Training and Mastery files.”
Solution:
Run Data Maintenance three times manually on the server.
Note: If Data Maintenance does not resolve this issue, send your zipped database to Passport Learning technical support.
Problem:
A home user has AOR 3.2, Build 163, on a PC running Windows XP Home SP2. There are two problems.
Solution:
It looks like the PC’s date at one time was incorrect. The date has been corrected since that time. However, that trial will always show up as the most recent trial because the incorrect date was set in the future. Therefore, the user keeps getting the same list of errors.
Usually the workaround is to find out what the exact date is for that trial and then reset the computer date to one day earlier and have the student master the current exercise. After that exercise is mastered, reset the date to the correct date and time. The student should be able to continue working.
Problem:
I cannot exit the Academy. Whenever I click the Exit button, nothing happens.
Solution:
Problem:
The buttons for the training windows are crowded. The window showing the list of mistakes in the comprehension module does not come up.
Solution:
Change the computer screen resolution to 800 × 600. AOR works well with that resolution on older machines.
Problem:
The AMD K6 chip will not perform with the AOR software.
Solution:
The chip is below a Pentium, which is a requirement for our product.
You may want to try upgrading to the AMD K7 chip and see if that performs any better. It must be a Pentium-grade chip for the processor.